Fynaut & Johnson Inc

Debra Mehling 2 months ago

Unit throughly serviced. Michael was nice, responsive, and quite knowledgeable. Great service.

B Singh 2 months ago

I would caution others regarding this company's misleading pricing and immediate pivot to upselling. When I scheduled the appointment, the receptionist quoted me a $150 diagnostic fee, explicitly stating this would cover finding exactly what was wrong with the unit, and the only additional costs would be for parts. The technician arrived, found a frozen coil and low freon, and said we needed to wait for the ice to melt to locate the leak. He then informed me that it would cost an additional $150 for him to come back and finish the diagnosis. I was told the high diagnostic fees is so that technician dont have to up sell any products or services yet they wanted to double-charge me just to finish troubleshooting the original problem. When I respectfully questioned this second fee, the owner simply instructed the technician to stop troubleshooting and push me toward buying a completely new AC system citing that the leak is most likely in the coils without being present at the location or looking at the coil. Very disappointed in the bait-and-switch tactics despite the high diagnostic fee I was charged for informing me I need to keep the AC off before a technician can comeback and look

Ronald Brix Edited 2 months ago

BJ is very knowledgeable and gave us different options on how to get the best results with our water system

Sarah Soto 4 months ago

This is the first company out of 5 to not lie to me! I was recently told my compressor was dead, I needed a whole new unit and that was not the case at all! A few minutes into the service, immediately the technician from Fynaut & Johnson found burnt up wires, had what was needed on hand!! And replaced everything. I have a working AC again! 🎉 no insane bill, no sales pitch about eco friendly units. Thank you guys so much!

Kat H 5 months ago

Always a great experience with the team from Fynaut & Johnson. From start to finish, they demonstrated true professionalism and outstanding customer service. The technicians arrived on time, explained the work clearly, and handled the installation with great attention to detail. Their workmanship is excellent and it is clear they take pride in doing their job right. They were respectful of my home and worked efficiently. I truly appreciate the quality of their work and their commitment to customer service. I would highly recommend Fynaut & Johnson to anyone looking for reliable and professional service.