North East Yard San Diego Gas & Electric

Miffy Miffy a year ago

Would not assist me with turning my power when I moved into my new house because I moved in on a Sunday. My food went bad...and I had to work remotely the next day. Customer service was apathetic and would direct me to the website/app which both had broken date fields. I feel like crying from the stress.

Rebecca Rogers a year ago

It took more than 16 minutes on the phone before I was able to reach a REAL person to change my billing address. Absolutely unacceptable that there is no option early on for a representative. I wish I could rate it a NEGATIVE 10 stars!!!!!

James Keatley 4 years ago

Their claims for bills are insane. They are robbing all their customers in every region they supply power. I have metered every single month with two separate metering devices to confirm the KWH charges they claim are bogus. This is what a company does to survive due to many lawsuits for local fires. At the end of the day they are a monopoly business, only their customers lose as they win to account for all their losses. Please someone help us as they rob us for essential items to survive.

Conni Benham 4 years ago

I called about charges on an account they verified as closed and was on hold for 1.5 hours( screenshot taken), Because it was closed, they said they couldn’t help me. So I went into the office. I showed the bill with charges that state and auto payment would be taken out in April. They said, oh, don’t worry about that, the account is closed. I showed last month’s charges and told them the account was closed in January due to a fire that Red Tagged the entire complex. I should be getting a check from “Corporate,” for charges since January. We shall see.

MJ H 8 years ago

Just recently moved into a new house and opened up a sdge account. They ran my credit score, came back with a 654$ deposit! Got the payment request and credit score report saying my score is 480. My score is not 480, but rather in the 690s...a huge difference. My beef is they base the deposit on the credit score, but it's false. I know what my score is because it's been checked multiple times during the home buying process, and I check it frequently. It's the weekend, so I'm waiting to call in to see what that is all about, because who just wants to put a 654$ deposit down and wait a whole year to get it back, especially when the report is wrong. Fishy? Maybe. Error? Possibly. BS? Yes Other than that, they were nice on the phone when I called in....doesn't make up for it though