The Garland

James Booker a month ago

It's got a lot more character than a usual chain hotel. The food quality is good. The staff are friendly and polite. The rooms are comfortable. The location is great for Universal and has a free shuttle bus Found it slightly over fussy in some ways for a stay with younger kids.

Kate Dee MyLady a month ago

We were so amazed at the entire experience. This hotel had a swanky 1970’s Hollywood elite feel. It’s 20 minutes away from everything. The rooms were decorated with retro old money vibes. The layout was private and perfect. The pool was delightful and the poolside bar was accommodating. They do a dive in movie every night for the kiddos, and street tacos amd margaritas weekly for the adults! What a surprising and fantastic stay. 20 minutes to the Broad, 8 minutes to universal, 20 minutes to Beverly Hills, 10 minutes to Hollywood Blvd, minutes from Mulholland Dr, and right where we were supposed to be. Special shout out to the desk staff and the concierge!

Dynamicduo 2 months ago

We primarily picked the Garland due to its proximity to Universal and the trolley to Universal. The trolley runs on the hour to Universal and 15 min past the hour to return. The trolley was very punctual. As for the hotel, the rooms are excellent and nicely sized. We had plenty of storage space for clothes (much more than most other hotels). The beds were super comfortable and kept extremely clean. The housekeeping as top notch. I loved the bathroom too—especially the shower. Because we only stayed two nights, we didn’t get a chance to have dinner at the restaurant. We didn’t get room service both mornings, and that was exceptional with great service. There is a “sustainability” charge for room service, but I presume that’s just California being California. The courtyard area is also lovely. The area provides for a more relaxed environment to have more casual food, but also has games like giant jenga, foosball, connect 4, etc. The pool area is also lovely, with an adult only hot tub, a regular hot tub, and a beautiful pool. I would definitely stay here again. The decor also just adds a little je ne sais quoi that makes the whole vibe exceptional. If I had to change on

Morgan Mieras 3 months ago

This hotel is a bit of a mixed bag. What they do well, they do exceptionally well, but where they fall short, the issues are difficult to overlook. The location is excellent—easily accessible from the freeway and conveniently close to Universal attractions, making it a great home base for exploring the area. The valet team was efficient, friendly, and welcoming throughout our stay. Unfortunately, the individual we assumed to be the valet manager was a stark contrast. He appeared visibly frustrated and annoyed at all times, was rude to guests, and was openly disrespectful toward his staff, which was uncomfortable to witness. Check-in was quick and seamless, and the lobby is beautiful with stylish décor that creates a great first impression. Our biggest disappointment was the condition of our floor in the Portola building. Upon entering the elevator, we noticed a strong smell of cigarette smoke but assumed it was temporary. Once we reached the fourth floor, however, the odor was overwhelming. It smelled like old, stale cigarette smoke reminiscent of vintage Las Vegas casinos. Since the property emphasizes that it is non-smoking, we immediately notified the front desk. To their cr