Total Vision Little Tokyo

Cassandra Hamilton 2 months ago

Great experience with attentive service and quality eye care. They helped me find the perfect lenses with ease.

L 5 months ago

I recently went to this optical place for an eye exam without insurance, and they told me I needed glasses, so I trusted their judgment and spent $600 on a pair. After waiting three long weeks for them to arrive, everything looked blurry and wrong the moment I put them on. When I returned to the store hoping for a refund, they flatly refused—no returns, no money back. Instead, they suggested I pay out of pocket for another exam as a “second opinion,” with the vague promise they might help afterward. Frustrated but determined, I did exactly that with a different doctor, who confirmed I don’t need any prescription at all. I sent them the new report as proof, expecting a full refund, but they still wouldn’t budge. Their only concession was to let me turn the unnecessary glasses into sunglasses for a credit. With no other options left, I reluctantly took them up on that offer—only for it to drag on another three weeks with the glasses still not returned to me. It’s obvious their initial exam was inaccurate, their staff refused to take responsibility, and corporate clearly doesn’t care enough to make it right. I won’t be going back, and I’d strongly advise anyone else to steer clear unl

Duyen Le 6 months ago

I had a great experience here! The office is nice, clean and smells great. All staffs are extremely nice and welcoming. I was in a rush to get out of the door and they were able to accommodate me and still be very throughout and sincere. Would definitely recommend Dr. Matsuda to anyone who is looking for a new optometrist.

Elisa Pena 7 months ago

100% recommend this office. From front desk to dr, every single person I interacted with was not only kind but super helpful! I didn’t have to wait at all and they took their time with me- I never once felt rushed. They explained the images taken without me having to ask and answered my many questions with a smile. They even explained my insurance benefits at the end! What a pleasant experience. 10/10

Joecelyn Mendez 10 months ago

I needed contacts before leaving for a work trip and started calling around local optometrists in the 90015 area. Total Vision was #5 on my list (no ranking order), but they were the only office that actually answered and called me back! From the start, the woman on the phone was so sweet, she checked that my insurance was accepted and even texted me the exact location and parking info they validate for, which made getting there super easy. I was able to get an appointment later that same day! The gentleman who helped with my pre-screening was kind and helpful, and the doctor was incredibly knowledgeable. She set me up with trial contacts that were moisturizing and comfortable. When it came time to check out, the closer was also friendly and efficient, helping me get a 30-day supply right away. Overall, the whole team made the experience smooth, welcoming, and stress-free. I’ll definitely be back for glasses in the future! 👓