Caravana Furniture

Nickolas Fink 2 years ago

I had a really great experience working with Moises and everyone at Caravana. I love my new furniture more than I expected, it suits me and my apartment perfectly. I ended up buying two end tables, a coffee table, and a leather sofa, loveseat, chair, and ottoman, all of the same style. Everything is very comfortable, looks great, and seems like it will last decades. There were a couple issues, but Moises made them easy to sort out and was happy to replace anything that wasn't to my satisfaction. Great customer service, great furniture, all local here in Long Beach!

Andrew Parrish 4 years ago

Call to schedule an appointment BEFORE you go to the store!!!!! The problem with local shops sometimes, they have posted hours both online and on their doors, but they don't abide by them. We drove 15miles to this store only to have them shut the lights off as we tried to enter, over an hour before their scheduled time to close. We got their at 545pm and the store hours claim they close at 7pm. Spoke to one of the employees, and he says they are by appointment only now. That's right, you must schedule an appointment to buy furniture from this place. Had this been mentioned on their website, or Google, I might have planned accordingly. Uncurteous to the patrons, unprofessional look overall. Will update review if they follow up. The employee I spoke to really should have invited us in

Rebecca O Edited 3 years ago

So I have a super interesting story about Caravana and a good lesson on exceptional customer service. I moved here from being out of the country and had to buy all new furniture for my place. . I went to Caravana and bought a dining table set, a sofa/futon, an accent chair, a bed frame, two nightstands & a mattress. A very solid purchase which should have made me a highly valuable customer... When their delivery guys delivered it one of the guys was exceptionally rude and one dining chair was missing bc they needed to order it (wasn’t informed of ahead of time). I was livid with the way the delivery went. I called Caravana and spoke to Moises (I’m not sure if he’s the manager or owner)... he was extremely apologetic and said he would speak with the delivery guy...but, I was so upset that I literally vowed never to buy anything there again. 😤 . When I picked up the last chair, Moises apologized again in person and gave me a set of very soft and high quality sheets for my new bed to apologize for the inconvenience & said they’d re-trained the deliver person so the issues I experienced don’t come up again. Interestingly, the sheets were exactly what I needed as I hadn’t gotten my stuf

MJ 7 years ago

Best furniture store ever! From their customer service to delivery of my brand new furniture I’ve had nothing but a phenomenal experience. Their showroom is full of beautiful furniture it was hard to choose from because I loved all of it. Delivery was great, they delivered everything the very next day for free. Everything was in mint condition and I just absolutely love it.

Dan Kaparski 7 years ago

We had a great experience at Caravana furniture! After looking around at every single furniture store in Long Beach, we decided on Caravana due to their personable service. Moises was super helpful in picking out our new sectional and Oscar/Albert were great with delivery & install. We ended up with exactly what we wanted! As you can see, even the dog approves :) thank you all!