H Mart LA City Center

JW 2 months ago

Absolutely disappointing customer service. We were trapped at the parking exit for 30 minutes due to a broken system and a faulty intercom. Instead of doing their jobs, the staff's attitude was appalling. They blatantly ignored us, showed zero urgency, and actually had the audacity to blame us for the gate not opening. We were forced to walk back and forth to the store multiple times just to get someone to care. They promised security would come, but no one ever showed up. We only got out because we went back inside to complain yet again, and an employee finally dragged their feet to go open the gate. Being stuck in a parking lot for half an hour due to sheer staff incompetence and apathy is infuriating. Do better, H-Mart.

Irina (Iren) 2 months ago

I was very disappointed by this parking policy. There is no clear sign at the entrance stating that parking is only free if your purchase is at least $30. The signs simply say that parking is free for one hour with a purchase, without mentioning any minimum spending requirement. Finding out afterward that a purchase under $30 does not qualify for free parking is frustrating and misleading. If this policy exists, it should be clearly displayed at the entrance and on all parking signs so customers can make an informed decision before parking. I’ve never experienced this at other stores, and I find this lack of transparency unacceptable. Customers deserve clear and honest information, especially when parking fees are involved. Because of this experience, I will think twice before returning and cannot recommend this location to others.

Shawn Shin 7 months ago

Check the expiration dates before you buy! I purchased tea bags here today that was "2 YEARS" past their expiration date. when I opened thr box, it had a terrible musty smell. It's hard to believe such old stock is still on the shelves. Management really needs to step up their inventory control. Save yourself the trouble and visit the Western location or other H Marts instead.

L A 7 months ago

I bought this at H Mart LA City Center and it was expired since July 2025 (best before: July 10, 2025). This is food—how does something like that even make it to the register? Honestly, I don’t feel safe shopping here if expired items are still sitting on the shelves. And to top it off, the cashier’s customer service was cold and unprofessional. I’m not asking for a smile contest—just basic courtesy. They really need to improve inventory/date checks and customer service, because this is how you lose customers fast.

Saltanat Toibolova 7 months ago

Shirakiku is a brand known for its Japanese Ramune soda, a carbonated soft drink famous for its unique Codd-neck bottle sealed with a glass marble that pops open with a plunger, offering fruity flavors like melon, strawberry, yuzu, and original, providing a fun, fizzy, and traditional Japanese refreshment