Holiday Inn & Suites Silicon Valley - Milpitas by IHG

RoseXo 2 months ago

Horrible stay! From start to finish it was a complete shytshow!!! Worst air bnb I’ve ever booked! No ice on any floor, no one at the front desk restaurant that claims that kids 12 and under is a lie! Restaurant was under staffed so we were only allowed to order one sandwich from the menu when we ate a family of 5 :( for being a holiday inn I was very disappointed with the standards of this hotel and it’s in beautiful Milpitas!! Also pool claims to be heated also a misleading lie just to make listing sound good!!! Also we were there July 4th and what was unavailable??? The freakin roof top!!!! So annoying and disappointing I would not stay here again even if my room was free!!!!

Di Zhai 2 months ago

I had a highly frustrating stay due to noise issues. However, the worst part of this experience was management's shocking behavior when handling feedback. Instead of taking accountability for their own operational mistakes, management became incredibly defensive. Rather than trying to fix the issues or improve their service, they chose to formally ban me from making future reservations simply for bringing up legitimate complaints. If you want a peaceful stay and a hotel team that handles errors with professionalism, look elsewhere in Milpitas.

Stefanie Gu 3 months ago

The hotel sits tucked between a residential neighborhood and several corporate buildings, which makes the area quiet and easy to navigate. There’s plenty of parking, which is always a plus. At first glance, the property looks fairly new, but once inside it feels a bit dated or slightly rundown — maybe due to the lighting and overall décor. The restaurant/bar is right next to the lobby, and the space tends to be occupied by bar customers, which can make the lobby feel less like a hotel common area. The room itself is average, exactly what you’d expect from a standard Holiday Inn. Nothing bad, nothing standout. One thing to note: there’s no complimentary breakfast, unlike many other Holiday Inn locations, so factor that into your budget. For a 1–2 night stay on a budget, it does the job. The location is convenient, and I especially liked having a drive‑thru Starbucks nearby — perfect for early risers.