Ralphs Fresh Fare

Jose Jose 2 months ago

The absolute worst, most disgusting, and horrible store imaginable. I genuinely wonder whether the investors and the store director are ashamed of the awful place they have created. Endless lines, completely unfriendly, rude, and unpleasant employees who clearly do not care about customers at all and have absolutely no desire to work. They move like turtles. It is unbelievable that the store director apparently never goes to a place like Trader Joe’s to see how a well-organized team works, how quickly the lines move, how efficiently everything runs, and how pleasant it is to shop there. Does the store director seriously not notice the urine-soaked parking lot where it’s almost impossible to breathe? Or the elevators that constantly smell like urine? Or the filthy floors throughout the store? None of that seems to bother him at all. I can only imagine that the director’s own home must be just as dirty and disorganized as this store. Otherwise, I simply cannot understand how a place like this can exist. Absolutely disgusting. Avoid this place if you can.🤬🤮

John Sneed 3 months ago

I bought 11 items but their machine and employee were upset because I had more than 15. Neither the self checkout nor employee know how to count. What is the discrepancy? The CRV charge on 2 liter bottles. It is not an item. It is not a separate bar code.

Derek Mack 4 months ago

The store is well stocked and always has a good selection of options from which to choose. It's also a clean store. That cleanliness I noted is something that can't be terribly easy to maintain with all the transients who seem to gravitate towards downtown LA. The staff members have always been either friendly, helpful, and sometimes, both. Overall, if I'm in the area and need to make a grocery run this location provides the selection, cleanliness, and helpful staff needed to make the trip worthwhile. Just be prepared to see a handful of niche items that are a bit overpriced. This is a known "gotcha" when making persnickety selections in trendy or high traffic locations in LA so don't let it bother you too much.

Four Bees & The Bear 4 months ago

Terrible customer service and the clerks are aggressive, rude and hostile. I had a deeply disturbing experience at this location that raises serious concerns about how customers are treated and how the store is managed. During a recent visit, a self-checkout employee escalated a situation unnecessarily, raising her voice screaming and creating a chaotic, hostile environment when the patrons were in line with pleasant and polite dispositions. This was not a minor issue. It disrupted the entire area and created stress for everyone nearby, including a couple with a newborn child. The clerk Maria treated customers like they were less than human and she did not even care about shouting when everyone was calm and do so to the couple holding a newborn. It was hostile and heartless. Maria, the self-checkout clerk was raging against customers unprovoked while everyone stared in shock. They allow the clerks to act out with no reprimand. More concerning is what I have personally witnessed on multiple occasions at this store. I have seen customers treated in an aggressive and humiliating manner, including being stopped, questioned, and made to empty their bags in front of others.At the same

Eunice 8 months ago

Beware of incorrect pricing at check out. Green onion was on special for 0.99 and the machine at self-checkout had it as $1.99. Unfortunately the staff said I would have to go thru the regular checkout line to get that correct and refunded. I didn’t want get in long lines for $1 difference. However, It’s not the first time I caught incorrect pricing. Just be aware. For the most part it’s a good store with many varieties including asian cooking products.