San Jose Furniture City

Diana Soria a year ago

The Hispanic sales guy is friendly, helpful and accommodating. Got a mattress to be delivered and was agreed they'd take the old one. The delivery day came and two guys showed up at my house- one stayed inside the truck and the one that brought in the new mattress smelled like pee. My whole house stank afterwards. As agreed I brought out the old mattress for them to take, and the guy refused to take it. He was rude and plain out refused to do his job. I called the store the day after and told the sales guy what happened and he apologized for the situation. I was able to go drop off my old mattress no issues. He personally waited to make sure there were no issues. Great sales guy. Incompetent, lazy, disgusting delivery people.

Hieu LUU 3 years ago

On a trip for my new apartment's affordable but good-quality dining table. I stopped by this location instead of going to Costco. I was impressed by the amount of mechanization the store has been carrying with them, along with unique designs, styles, materials, and colors. It was overwhelming for me to make a final decision. Thus, the sale manager, Ms. Kelly, helped me pick the right dining table with dark solid wood and sleek lines. Overall, the shopping experience was fantastic, besides picking the table. A free store tour is available. I highly recommend people visit City Furniture to shop for their future home improvements.

D Ranged 5 years ago

This is a typical example of a business conning hard working people out of their savings by pulling a scam. I was an unfortunate victim. I was sold a mattress that felt pretty nice in the warehouse. First they gave me a different mattresses that was a few hundred dollars less. After exchanging it for what seemed like a new mattress, i overlooked the stiffness of the mattress ( the one on floor was soft and comfortable) within one months I started feeling springs in my back. I brought it back and was told that the manufacturer decides to repair or replace. I looked at their website and that is not the case. In fact they don't even make a mattresses like the one I purchased. Talking to a nearby mattress store owner I was informed that the owner of furniture city was good friends with a mattress repair guy. The mattress was returned even stiffer and more uncomfortable and my back is hurting. I am seeking a lawyer now. Also the main salesman is rude , condescending and will steal and lie to make a sale

Isabel M Edited 6 years ago

I went to many furniture places for a bedroom set but this store really caught my attention they had very nice options to choose from, good pricing, and fast delivery They have quality furniture and very friendly staff. Way better store compared to those brand companies. Check them out!

Elizabeth Abutu 6 years ago

I bought a couch from them over a year ago. I went into the store a number of times during the last trimester of my pregnancy and they we’re very patient with me. The store staff and the delivery-men were friendly. They have reasonably priced items that are a decent quality. Just be warned that their parking lot is pretty small :). Overall great service and a good selection of products.