Dollar Car Rental - San Jose California International Airport

Jay Gee 2 months ago

We needed a last-minute rental after Fox tried charging us for unnecessary add-ons. We came to Dollar instead, and the service was amazing. The gentleman who helped us was friendly, worked with us to get the best deal, and made the whole process quick and easy. Highly recommend!

Zhen Zhang 2 months ago

I had a very disappointing experience with this Dollar location. I had a confirmed prepaid reservation, but when I arrived, the staff demanded additional money without providing any clear explanation. I repeatedly asked why I was being charged more than my reservation total, but no one could explain the charge. I requested to speak with a manager, hoping someone could clarify the situation, but I still received no explanation. Instead of resolving the issue, they simply insisted that I pay more. Because of the lack of transparency and poor customer service, I decided to cancel my reservation. Unfortunately, I had to find another rental company at the last minute and ended up paying significantly more due to the short notice. I was later told that I need to contact customer support to request a refund, but I would prefer to resolve this via email rather than by phone. Could you please provide the appropriate customer support email address so I can formally submit my refund request? If additional charges are legitimate, customers deserve a clear explanation and an itemized breakdown. Unfortunately, that did not happen here. I would not recommend this location based on my experie

Tate Niekamp 2 months ago

Absolutely terrible experience with Dollar at San Francisco Airport. This was one of the most frustrating rental experiences I’ve ever had. 1. Made us wait over an hour just to tell us they didn’t even have the car we reserved. Why take a reservation if you aren’t going to have a vehicle available? 2. Zero communication and zero accountability. Nobody gave us a real explanation or a solution after wasting our time. 3. Completely ruined the start of our trip. After traveling and planning ahead, the last thing anyone wants is to stand around for an hour only to be told “sorry, we don’t have your car.” 4. The customer service was unacceptable. We were treated like this was our problem instead of theirs. 5. A reservation should mean something. If you can’t provide the vehicle that was confirmed, you shouldn’t be accepting bookings and wasting people’s time.

Fazel Roustaei 3 months ago

I had a very disappointing experience with Dollar Rental Car. The first car they gave me had almost no gas and showed an engine warning/error. After I returned, they changed the car, but the parking lot was empty and there was no car. Then they downgraded me to a lower class vehicle. I was shocked when I saw the 3rd car. Finally, after the 4th attempt, I received a car that was extremely noisy and clearly heavily used. What made the experience worse was the customer service. No one apologized or showed understanding even though I had to walk back and forth between the garage and counter four times. The staff even seemed annoyed that I came back because of the bad cars. At one point, I felt like I had to apologize for returning with problems. I booked my car for 9:00 AM but did not actually receive a usable car until around 10:30 AM. Despite all the delays and issues, they still expected me to return the car the next day at 9:00 AM. Very frustrating experience overall.

Nobodi Partikula 4 months ago

Snuck in additional unfounded charges, gave me the runaround before removing these. Car was fine ... all well until we tried to return. Service personnel on the floor refused to come and look over the car and to hand us a receipt that the car was OK, although we asked them to. Three days later I got a sneak email saying I was being charged over $300 for returning the car with less than a full tank of gasoline! And, there is NO PHONE CUSTOMER SUPPORT for billing disputes at the parent company, Hertz! Luckily, i had gas receipts from the gas station where I had refueled the car to prove that I had filled the tank. I sent these by email to Hertz. Website said I should receive an answer within 5 days. Eight days later, I still hadn't heard back and send a follow-up email. About a week later, I got a response saying they would remove the extra charges. Lesson learned to take photos/videos of the dashboard and the entire car, inside and out, when dropping off a rental car. Good luck everyone renting from this location!