Fox Rent A Car San Jose

Yasin Turan 2 months ago

Trust me, don’t use Fox Rent a Car anywhere. They may seem cheap, but they end up charging you more than what you’d pay for a reputable rental car company. They often add extra fees without your knowledge or consent. Whatever they tell you at the counter, they usually only tell half the truth. Alexa, our car rental agent, charged me an upgrade without my permission. She also told me that if you use half of the fuel, we only charge for the amount you actually used. However, they’ve now changed their policy and are charging us the full amount, regardless of whether we brought the car back full or not.

Ganesh Paranthaman 2 months ago

Will never use Fox again. I thought I’d give them a try but never again. Booked thru my Credit card company. My flight was delayed. They closed at 12am even though their website says 12:30 AM. The guy at the counter was not helpful one bit. He said come back when they open and collect the car. Ok, let me take a cab to my hotel 30 miles away then take one back just so I can rent a car that I reserved. No thanks. Also no refunds. You lost one customer today, but judging from all the one star review, you don’t care to change

Duong Truong 3 months ago

I reserved a vehicle through your company for a recent short trip. The price was very reasonable, and I was originally quite impressed with your customer service when I called in to modify my rental timing. However, a serious concern arose on our way back. I noticed a dashboard alert indicating that the rear driver-side tire was about 7 PSI lower than the others. I pulled over at the nearest gas station to inspect it for puncture damage. While I didn’t see any fresh punctures, I did notice an old patch located near the sidewall. My brother, who is a mechanic, informed me that patching a tire near the sidewall is unsafe and makes the vehicle hazardous to drive. When I returned the car this morning, I pointed out the patch to the representative, raised my safety concerns, and recommended that the tire be replaced before the vehicle is rented to the next customer. Instead of acknowledging the safety issue, he immediately asked me to fill out a report and claimed the car did not have a patch on it when it was rented to me. This was incredibly frustrating, as the patch blended in so well that he wouldn't have even noticed it if I hadn't pointed it out. I mentioned to him that since I pu

Shawna Smith 4 months ago

I had a car reserved for 1:00 pick up on 4/16/26. By the time I collected my bags and made it to the Fox counter it was 1:30. My car was not there, there were about 10 people ahead of me also waiting for their cars that were not there. I didn't actually get in a car until 3:30. I felt sorry for the staff, they were doing what they could, there just weren't any cars available. Since all of us had prepaid reservations this seems like a very avoidable annoyance, and looking through the reviews here it looks like it's a repetitive problem at this Fox location. On the upside, I trauma-bonded with about a dozen people while we all waited. The later departure set me behind the San Jose work traffic which was really annoying, another hour out of my planned fun. There are 10 rental agencies in this building, I would not rent from Fox again until this problem is solved. Definitely a management issue. The staff were very friendly and doing the best they could.

Nhat Vu 6 months ago

I had a reservation scheduled for 4:00 PM on 2/14/2026. When I arrived, the vehicle was not available. The customer service representative at the desk, Ebonie, did not appear interested in helping and honestly acted like she didn’t want to be there. She gave me misleading information about the vehicle supposedly assigned to my reservation, saying things like, “It doesn’t have Apple CarPlay,” and “It doesn’t have keyless entry,” which felt like an attempt to push me into paying for an upgrade. When I eventually received the car — a Nissan Sentra — it had both Apple CarPlay and keyless entry, exactly as I expected. She also told me the vehicle wouldn’t be ready for another 20–30 minutes. When I politely asked if they could call me once it became available, instead of simply saying they couldn’t, she responded with, “Well do you see any phones around here? We can’t call you.” Completely unnecessary and unprofessional. When I finally received the car, the fuel gauge was sitting between 3/4 and Full, with a range of 322 miles — clearly not a full tank. I asked the employee who drove the vehicle to the lot, and he insisted the vehicle was signed out as “full,” claiming a full tank would