Horton Plaza Parking Garage

T Gee 3 months ago

Wow. Almost two hours to get out of the garage after a concert and we are still stuck in the garage. There are people at the exit calling arguing with the security people about the rates. Picture levels of cars running for hours trying to get out of the garage using one lane. Absolutely the worst place to park in Dtwn SD. One exit and zero people to help. Park literally anywhere but here. I could have walked home in the amount of time we sat here. Get an Uber to any other garage in the city. If I could give zero stars I would.

Monica Sais 5 months ago

SIERRA AKA CICI I’d like to give a special shout-out to Sierra, also known as Cici. I truly want to thank her and share how exceptional my experience with her was. I was feeling really nervous about my payment after staying for three hours and seeing my bill come out to $42. At the time, I didn’t have enough to cover it, and I was overwhelmed with anxiety. Sierra was incredibly understanding and compassionate—she immediately put me at ease and reassured me in a way that meant more than I can express. Not only is she kind, but she’s also highly experienced and professional. She remained calm and composed throughout the situation, even compared to her manager. That level of grace under pressure is rare and deserves recognition. Sierra absolutely deserves a raise and a promotion. Genuine people like her are hard to come by, especially in workplaces where compassion and patience make such a difference. I would honestly return just to see her again and thank her in person. She is truly a diamond in the rough—a rare kind of beauty, both inside and out. I sincerely hope she continues to be blessed with good health and happiness. ABM wouldn’t be the same without her.

Jenna 8 months ago

BEWARE!!! SCAM ALERT! These people are absolute CROOKS!!! If you want to enjoy your evening in downtown, do yourself a favor and park somewhere else!!! I’m a fair person, but these people are clearly out for your $$$. My partner and I parked at the garage a little after 7:30 pm on a Sunday evening. The sign out front said $15 flat fee. We still found that a bit steap considering we were only planning to be out for 3-4 hours, but decided to go for it. We have a wonderful evening, return to our car around 11:15 pm and see that the entrance is closed, which was surprising as there was no warning of such thing when entering the garage. Luckily we saw a sign that said you can enter from another street, and was relieved to find that we can exit there as well. We arrive to pay, expecting to pay $15 flat fee as the sign stated at entry, and was charged $48. $48 FREAKING DOLLARS FOR 4 HOURS!!!! That’s $12 an hour on a slow, rainy Sunday in downtown to park our car!!! C’mon! I find the number online. Connected with a nice lady who seemed to be taking our grievance seriously. Their office was closed but I was promised that someone would call me in the morning once their office opened. Did an

Mary Davis 9 months ago

Rip off parking with no wiggle room for negotiation. I got here early because I learned of the early bird.And as I was driving trying to read the sign, I saw $12 before 9am, so I pulled in. After a day in court nearby, we decided to go out for a quick bite to eat. I returned to my car at 6:20 and exited the garage right at 6:30, only to find out that they were now charging me $48 (because you have to leave by 6:00pm for the 'Early Bird' price.) When I complained to the attendant, she rang me through to some mystery man on the end of the intercom who said there was nothing they could do for me. Thus, this 1-star review. I would look for other lots if you want to park downtown.

Christopher Whitaker 2 years ago

Was summoned for jury duty and almost didn't park here based on reviews. It was only 10 dollars to park a few blocks from the court house. I was able to park on the first floor and exiting was a breeze. I kept my parking receipt on me and left a clean and empty car. No broken windows, no sign of homeless people, and urine odors, but I didn't need to use the stairs. There was construction going on so it created a small challenge walking to and from but it was half the price of parking lots further away. If you're serving Jury Duty dial this place in.