Cinépolis Luxury Cinemas Del Mar

Liane Pollard a month ago

I had tickets for the 10 am showing, so first thing in the morning, right? Bathroom? Dirty, and soap dispenser open and empty. Yellow liquid in the toilet. Cleaner or urine? My theater seat's leg rest was broken. The table was sticky. There was old popcorn on the side table. The seat cover was ripped. The in-seat service, wasn't. The servers completely passed me by, and when new people came in, they served them next. Even after pressing the service button....nothing. That's fine, I guess I didn't need to waste my money. When the trailers began, I noticed a crackling and popping during heavy bass output. So the sound system was fried, and it persisted into the movie in a completely disruptive way. The only thing that warrants an extra star is that the manager and gentleman at the service desk were polite and apologetic. I know theaters are struggling right now. Maybe they don't have the funds to replace carpet, furniture, wallpaper, and paint. But there's no excuse for the poor service and the filthy tables and bathroom, or things that should be addressed before opening in the mornings.

N.N. Rosenblatt a month ago

Good service and movie experience however, the ladies room had 3 completely disgusting toilets overflowing. Didn’t take pictures but talked to a few people that worked there and the girl that went to check didn’t know what to do. I mentioned calling a plumber to get toilets working as a good start. So much for a “Luxurious theater”

Nina Kalita 4 months ago

This was my first time at this theater and I like the concept, but this location clearly needs an upgrade. I decided to go because I had heard good things about the brand previously. I appreciated that the seats could be chosen ahead of time and the process to purchase them was quite easy. First time reward members get a free donut with ice cream which was delicious but I was surprised when it came out before the regular popcorn I ordered. The seats were comfy but the tables on the seats couldn’t really be moved out of the way which was a bit annoying. The seats were comfy and nice until I noticed just how worn and grimy they were. There was grime around the entire cup holder. It was nice to be able to order alcoholic drinks to the seat as well. I was able to sit through the movie because I really wanted to see the movie, but I will not be coming back to this location unless it’s for a really great movie deal. The staff were nice and attentive so the 1 star is not for their service - it’s for the state of the theater. ** Allergy warning: coconut. All of the popcorn is made with coconut oil and it’s not possible to get it without. If management reads these reviews, I'd genuinel

Brendan Shay 6 months ago

Really disappointing experience with the in-seat service at the Del Mar Cinepolis. I ordered a medium popcorn from my seat and waited about 25 minutes. After a while I started to think maybe I did something wrong with the order, so I actually walked out to the counter twice to check. Both times the staff confirmed they had my ticket and it would be brought out. I went back to my seat and kept waiting… and still nothing for a long time. Popcorn is about the simplest item a theater sells. It’s already popped and sitting in a warmer, so waiting that long especially after checking twice really shouldn’t happen. At that point it feels less like a busy night and more like the order system just isn’t being managed well. The theater itself is great and the idea of in-seat service is why people pay the premium to come here. A couple recommendations • Treat popcorn, candy, and drinks as fast-lane items that should go out within a few minutes. • Have someone actively track pending orders so tickets don’t sit unnoticed. • When a guest comes out twice asking about the same order, someone should take ownership and make sure it’s delivered right away. This was my first time here and I like th

Angel Collier 9 months ago

We loved seeing Wicked at Cinepolis Del Mar! Dinner service is always amazing when you get to sit comfortably while they bring you whatever you want. You push a button and they will bring you more popcorn, food, drinks or snacks! Such a wonderful movie experience!