Four Points by Sheraton San Jose Downtown

Rick 3 months ago

Staff was nice, and the hotel was clean and bed was comfortable... but I could only lay in it as my room was next to the road and every 10 minutes the light rail would come by with its horn, bells, and announcements and keep waking me all night. Can't blame the light rail but there needs to be better soundproofing for your rooms near the street.

Angel 3 months ago

Great hotel for convention stays, especially for the price point. The rooms were comfortable, clean, and well maintained, and the lobby/interior had a unique, upscale style. The rooms had windows but nothing much to look at, just a nearby building. No microwaves in the rooms, however the lobby does have one for use with a paid snack area. It did not feel like your typical modern hotel. The location was excellent, only about a 5-minute walk to the convention center while still feeling slightly removed from the crowds. Everything nearby was within walking distance, and the hotel felt very safe with keycard elevator access and locked front doors at night. My only major issue was the parking. The parking area is shared with convention center visitors, so it fills up quickly and can be confusing. A few times my car was blocked into its spot, which was frustrating. The hotel also doesn't handle the parking, an attendant does so you must rely on this person to instruct you on where to park. Parking daily was 42 dollars I believe which is pricey, even more so when the daily parking for non stayers I BELIEVE?? is cheaper... The area can also be a bit loud because of the trolley and conve

Dustin Howard 4 months ago

First off--massive thanks to Rhianon and Linh for their incredible service and hospitality during my trip. The front desk team here is top notch and will do their best to help when any issues arise. The first night there was great, but when I arrived back to the room and was settling in for the second night, a party group had rented several rooms on my floor and were yelling down the hallways to talk to one another. Front Desk got me upgraded to a bigger room on a different floor and the rest of my stay was absolute bliss. Only reason i can't give 5 stars is because of the trolley. The bell noise is incessant every 15 minutes and on some sides of the hotel, can feel like its just outside the window. if you're a light sleeper, bring earplugs. That said, the walls are THICK and there's concrete in between the floors, so it is more quiet than other hotels if you're on the other side from the trolley, which is where they put me after the room change. Loved the vibe of the hotel but no breakfast was a bummer and the restaurant off the lobby is massively overpriced for what it is.

Morgan Walker 8 months ago

Parking is confusing. The website says $42 for daily parking, but attendant said $46 because it is really $42 plus tax. (You are taxed on the parking and you are taxed on your stay.) Then there’s a sign that says daily parking $15. Apparently that is for people not staying at the hotel who visit the area. Why isn’t that lot reserved for the hotel guests who are paying hundreds of dollars? The paid parking next to the hotel is not covered and is based on first come, first served otherwise, you must find street parking which is not on the same street as the hotel; it is around the corner. When I called to ask if they had EV charging stations, the attendant told me they did not. When I asked where the nearest EV charging station was she said 15 minutes, but when I searched in my car, there were several within 2-5 minutes of the hotel. It would be nice if the staff were knowledgeable about this given how many electric vehicles there are now. Public transit is across the way, and dings several times when it arrives so if you are sensitive to sound, do not stay here. One bottle of water and one bag of tea was in our room for two people. I asked the front desk for another water and she s