Holiday Inn San Jose - Silicon Valley by IHG

イネズ 3 months ago

Located at least 45 minutes by Uber from SFO Airport, I was accommodated at Holiday Inn San Jose - Silicon Valley after my United Airlines flight was cancelled. Overall, the stay was acceptable for a short overnight transit, but the hotel feels quite dated and basic. The room was clean enough, but there was a noticeable unpleasant odour upon entering room no 112 which lingered throughout the stay. The furnishings and facilities are functional, though they could benefit from refurbishment. The reception staff were courteous and efficient during check-in and check-out, and the overall service at the front desk was satisfactory. I also had dinner at the hotel’s pub restaurant. The food was generally decent and service was acceptable. However, the calamari did not seem particularly fresh, which was disappointing. More concerning was that an expired mustard sauce was served with the dish. When I pointed this out to a staff member, the sauce was simply removed without any apology or acknowledgement. While the issue was addressed, the lack of concern or basic customer service recovery left a poor impression. The hotel served its purpose as an emergency accommodation arranged by United

Robert Newhouser 4 months ago

I was part of the Motor Bus Society group of 30 guests who stayed at this hotel April 15-19. The hotel has recently updated guest rooms with modern furniture with glass tops, a nice touch. The vanity is separate from the toilet and bath which makes it easy for two people to get ready in the morning. Housekeeping services were excellent. The hotel is outside of downtown San Jose but on the light rail line to downtown with free airport pickup since airport is very close by. Manager of Sales Sara Tagliarino ably and cooperatively handled our group booking and threw in their very good buffet breaksfast. There was not only eggs/bacon/sausage but also hot oatmeal, cereals, yogurt/fruit/granola options, very much appreciated. Our group dined several nights at their bar/dining room. On one night, 16 of us with no notice ordered dinner 75-minutes before our evening business meeting. Executive Chef Jamil Diaz and especially server/bartender Lili Guerrero very quickly, efficiently and cheerfully took our order, prepared and delivered our meals and did check-out all within 75 minutes. A very impressive team led by Banquet Captain Sal Abundiz. We were very please with this hotel.