west elm

Jennifer Scott 4 months ago

Don’t leave reviews often but can’t ignore the worst customer interaction I just had here. The most condescending lady (short blonde-ish hair, white, older) impolitely greeted me at the door while I was trying to make a return of an oversized item. Instead of being kind and or helpful of me having to wheel the item on a wagon it was so big, she repeatedly berated me for not using the service entrance on the side of the building. Mind you I’ve never been to this store before and no one the day prior when I called informed me of this option. She didn’t offer any help and continuously, condescendingly and embarrassingly repeated herself as if I was a child for not knowing. Calling someone “honey” doesn’t make anything you’re saying any nicer. She still never offered to help open the door and show me this magical entrance. Anyway, some people here could use some training! :)

Katelyn Recksiedler 4 months ago

I had a great experience at West Elm thanks to Jonathan P. He was incredibly kind, patient, and easy to work with from start to finish. I had an issue with a custom order that came in wrong, and he went above and beyond to make it right. He handled everything smoothly and made what could have been a frustrating situation feel stress-free. Really appreciate his help—excellent customer service!

Lou 6 months ago

Thank you to the employee named Carla for a fantastic customer service experience in helping me choose the decors that would elevate my living room space.

Zsuzsanna Murray 7 months ago

Five stars for Christina P. and the West Elm Design Team! Christina was exceptionally professional and punctual for our design consultation. She made the process so easy by breaking down fabrics, colors, and layout options in a way that made sense for our space. She even helped us pick the perfect carpets to tie everything together. We walked away with a fun, homey plan that we absolutely love. Thank you, Christina!

Bryant Jay Austria Edited 4 years ago

Simply put, Jonathan Price (Sales Associate) is an outstanding human. He really goes out of his way to ensure that you feel comfortable with whatever it is that your planning on purchasing. He’ll even move around furniture in the store for you so that you can get a visual understanding of your imagination! You got a question, he’s got an answer. Cool dude. Also wanted to give a shout out to Duncan Frantz, the General Manager. Such a cool, calm and collective dude. He’ll definitely assist you in whatever it is that your interested in and won’t pressure you into getting things you don’t need. I appreciate your assistance, Duncan. As for the store, so aesthetically pleasing in there. I could walk around for hours in there and not get tired of it. It’s clean, well organized and smells great. Most of the negative reviews that I’m seeing people post on here are out of the stores hands. Shipping, shipping, shipping. That’s all I’m hearing. I’m sure that when you sit down with these fine people, they TELL you of the shipping dates and that if it’s delayed shipping due to high demand or that logistics is going through a tough time at the moment, than that’s on the customer. Understand th