Town and Country Resort

Grace Lin a month ago

We stayed 4 nights in the Palm Tower. Maybe this building is an older building? The tower itself didn’t feel like a 4 star hotel, it felt more like a motel. The floors were dirty and sticky feeling, the AC was loud, there was no “privacy” sign for the door for us, but I saw it on other doors. Our smoke alarm started going off one night and took multiple calls to fix. Housekeeping left their cleaning bottle in our room one of the days. And they don’t have vacuums - only brooms for cleaning. We tried in-room dining via online order but the website checkout only worked our first day. I wasn’t able to use it for the rest of the days because the website kept giving errors. This was a bit inconvenient. The lobby, market, arlo restaurant felt more like the 4 star hotel vibe. Prices are resort prices though. For a family of four, we spent almost $200 for dinner at Arlo after tip. Grabbing some breakfast, drinks and snacks at the Market for one day was $70. The kids enjoyed the heated pool. The main pool had a max depth was 3’6” which was perfect for my young kids. The kiddie pool is only 1’ deep, more for babies. We spent most of our evenings at the pool. There’s even s’mores kits you c

Paris Ryan a month ago

Everything was fantastic and the staff are incredible. The location was pretty great, but I would have loved to just have a bit more peace. It was extremely loud and a lot of just family chaos going around. I would love to come and stay on a weekend where it is maybe more chill and look forward to doing that. I wouldn't even get in the pool with how many children were relieving themselves in the water. Which is fine, I have my own pool at home. Pretty good experience overall.

Maria Szot 2 months ago

First time at this resort and let’s start with the beginning. Front desk was so personable kind and friendly. We got our room right away and got a beautifully remodeled room. Great location and easy access to everything on the grounds. Pool area is beautiful and the food was amazing. Service by the pool was so quick and easy to order. I read many of these reviews and frankly you people have way too much ridiculous complaints that are so childish. This place is amazing and I will definitely be coming back here.

Danielle Prior 2 months ago

My family and I recently stayed at this hotel while celebrating my son’s high school graduation, and we had a wonderful experience. The room exceeded our expectations—it was spacious, well-designed, and very comfortable. The customer service staff was excellent throughout our stay. We especially enjoyed the private patio outside our room with its own fire pit, which made our time together even more memorable. A special thank you to Deion Stratton, who went above and beyond to make our stay enjoyable. He was incredibly kind, welcoming, and attentive to my family, and his exceptional service truly enhanced our vacation. We had an amazing experience and will definitely be returning this summer!