The Haas Trademark Collection by Wyndham

E B a month ago

The room itself was nice and spacious compared to other options in the area, but the customer service fell far short. Check-in is listed on their website as 3:00 PM, yet when I arrived slightly after that, my room wasn't ready. While hotels are quick to charge extra fees if guests leave past checkout time, there was no compensation or flexibility for my delayed check-in. ​To make matters worse, the front desk staff was very dismissive. I later received an automated email claiming the room delay was due to maintaining high "quality standards"—which felt completely ironic after finding dirty towels provided in place of clean ones. Decent room size, but poor service and questionable hygiene standards mean I won't be returning.

Glennda Freeman 2 months ago

This hotel is not it if you’re looking for a good night’s sleep. The street noise was unbearable. There was drag racing, constant sirens, people screaming, and people openly using drugs on the street. We did not feel this was a safe area. We had to move rooms to the opposite side of the hotel just to get some sleep during the remainder of our stay. Even after moving, the new room did not accommodate our family’s sleeping arrangements, but at that point it pure exhaustion from not sleeping we didn’t care! The shower shook the entire room when it was turned on. It genuinely felt like an earthquake was happening, and the plumbing seemed like it was on the verge of failing. The room was also very dark, with no mirrors outside the bathroom, making it difficult for multiple people to get ready at the same time. There was only one window A/C unit, which was not capable of cooling the entire room, especially the loft bed area. We requested housekeeping and never received service. There were also not enough towels provided for more than two people to shower. For $310 per night, this experience was extremely disappointing. We expected far better accommodations, service, and overall comfo

Valeriia Postnykov 3 months ago

A wonderful place to stay in downtown Los Angeles. We really enjoyed the unique combination of historic architecture and modern design. The room was clean, spacious, and well-equipped, with everything needed for a comfortable stay. The location is very convenient, making it easy to reach many of the city’s attractions, restaurants, and shops. Check-in was quick and hassle-free, and the staff was friendly and helpful throughout our stay. What stood out the most was the atmosphere of the building—you can truly feel its history and character while still enjoying all the comforts of a modern property. It’s an excellent choice for both short visits and longer stays. We would gladly stay here again and highly recommend it to anyone visiting Los Angeles.